Half A Dozen Years Later...
Been a while. After a tumultuous half-decade of a pandemic, a new job, moving, raising young kids, some significant family losses and a few dives into old habits and back, I am here and moving forward. Some highlights: NEW JOB In 2019, I moved from a largely commercial excellence / PowerBI development role to a new project that would operate globally. Its goal was to transform our customer support centers to a new model that aligns with what I now call the most significant organizational transformation I have ever experienced. We call it OtP ("Organise to Pioneer"), and it was basically a splitting of the company into divisions that are verticals (domestic building, commercial buildings, industrial, and water utilities (municipal / groundwater)). Teased in 2020, and implemented in 2021, we are still feeling the effects of it and the general sentiment is lukewarm, up from "this is terrible." Due to the pandemic, many employees now work remotely or in hybrid roles. F...
